All of us have been through a great deal over the past few months. Many things may have changed but one thing has remained the same: our commitment to your safety and your dental health.
You will see some changes when you next visit us to help protect you and the team.
Please call or email us to book an appointment. If our phone lines are busy, please do leave a message and we’ll call you back asap!
You will be sent a questionnaire to complete and be asked about COVID-19 symptoms and your risk group.
The day before the appointment we’ll call you to do a verbal pre-attendance assessment.
Please attend alone if possible unless you are a child or vulnerable adult.
Please attend punctually at your dedicated appointment time to avoid waiting in the practice unnecessarily. Appointments will be scheduled to allow social distancing between patients.
Your temperature will be taken (contactless). If this is not within the normal range your appointment will be rescheduled.
We will ask you to hand sanitise, pre-rinse with an anti-COVID disinfecting oral rinse and you will be given some gloves and your own face mask to wear during your visit (which can be taken home).
The team will be wearing additional PPE, but remember behind the mask, eyewear, face shield and gown are the same friendly people you have always trusted with your dental care!
Seating in the reception area has been arranged for your safety in accordance with Government guidelines – aided by our several separate waiting areas.
Payments can be made as before through the cough guard at reception. Despite the screen and enhanced PPE, you will still see our comforting, smiling faces.
You will be able to have a full range of routine and emergency treatments.
We are pleased to confirm that our treatment costs remain the same. However, the costs relating to the enhanced PPE are significant for dentists and nurses and a COVID Surcharge will be applied to contribute to this.
The surcharge for hygienist appointments is £9 and £15 for dental appointments – with this transparently reflecting the additional costs.
However, in gratitude for your loyalty whilst we have been remotely consulting, there will be NO surcharge for those who are members of our Practice Dental Plan.
We'd like to emphasise that the Surcharge is purely for additional costs and will be removed once the PPE requirements reduce. Whilst we're aware of some practices charging up to £40 COVID surcharges, we are not making any profit from the Surcharge.
We look forward to seeing you and are happy to answer any queries you may have and about the steps we have taken to keep you, and every patient, safe in our practice.
To make an appointment please call us on 01923 233600.
Thank you for being our patient and for your patience. We really value your trust and loyalty and look forward to welcoming you back.
Jay and the Senova Dental Studios team